Frequently Asked Questions
Q: What Payment Methods do you accept?
A: We're happy to offer a variety of payment options to make your shopping experience as smooth as possible. We accept all major credit cards, including VISA, Mastercard, Discover, and American Express, so you can use the one that works best for you. Additionally, we accept PayPal, which is a convenient and secure way to make payments online.
If you have any questions or concerns about the payment process, please don't hesitate to reach out to our friendly customer service team. We're here to help and want to make sure that your shopping experience is hassle-free.
Q: What is your return policy?
A: We understand that sometimes, products may not be exactly what you're looking for. If you have an unopened, unused, non-perishable product and would like to return it, you may do so within 15 days of the delivery date for a refund. However, please keep in mind that shipping costs and a 20% restocking fee will be deducted from your refund.
If you receive a damaged or defective item, please let us know within 15 days of delivery so we can make things right.
We also want to make sure that you know that if you have opened a product and find that it is defective or contains ingredients that we did not list on our site, you can also return it. However, if you simply do not like a product, we are not able to offer a refund. There are many factors that can affect how a supplement works for each individual, such as taste perception, digestion, and overall health status. What works for one person may not work for another, and we hope you understand.
It's important to note that the effectiveness of supplements can vary based on factors such as your individual biology, diet, and lifestyle habits. It's essential to take the recommended dosage consistently and give your body enough time to adjust to the supplement.
Contact our Customer Service team for an RMA # prior to returning your product. You can get in touch with us in a variety of ways, including by email, chat, or phone support. Our friendly customer service team is available to assist you Monday through Friday from 9:00 AM to 5:30 PM ET.
If you prefer to reach out to us by email, simply send a message to email@example.com, and we'll get back to you as soon as possible to help with any refund or return question you may have.
If you need more information on our returns policy, you can find it here: https://revelationhealth.com/pages/return-refunds-policy
Q: How long will it take for my order to be delivered?
A: Our shipping team is on top of things and always aims to get your order out as quickly and accurately as possible. Typically, orders are fulfilled in the order they are received, unless you select an expedited service at checkout.
We strive to ship your order within one to two business days after it is placed. Once your order has been shipped, you can expect standard ground US domestic shipping to take between 5-7 business days. However, in our experience, orders often arrive much faster than that! To stay up-to-date on the status of your shipment, keep an eye on your tracking link, which we'll send you via email as soon as your order has been fulfilled.
Q: Do you ship International?
A: We do offer international shipping, but it's important to note that whether or not we can ship to your country depends on your country's specific customs regulations. It's essential to check these regulations to ensure that the products we carry can be imported into your country from the United States. Additionally, some countries may have restrictions on certain ingredients contained in our products, which may prevent us from being able to ship to those locations.
Please note that taxes and duties are required to be paid prior to delivery. International orders cannot be returned for a refund.
Q: Can I track my order?
A: Once your order has been fulfilled, we'll send you an email notification with a tracking link so you can keep tabs on your package. Make sure to check that email and tracking link for updates on your shipment. We'll also let you know when your order has been shipped and when it's been delivered to your shipping address.
If you have any questions or concerns about your tracking information, please don't hesitate to reach out to our awesome Customer Service Team at firstname.lastname@example.org. We're always happy to help you with any tracking needs you may have.
Q: How do I cancel or modify my order?
A: If you need help with modifying or canceling your order, we've got you covered! You can get in touch with us in a variety of ways, including by email, chat, or phone support. Our friendly customer service team is available to help you Monday through Friday from 9:00 AM to 5:30 PM ET. Our Customer Service Support phone number is (888) 600-0642.
To email us with any questions or concerns about modifying or canceling your order, simply send a message to email@example.com. Our team will be happy to assist you and ensure that your order is taken care of in a timely and efficient manner.
Thanks for choosing us for your health and wellness needs, and please don't hesitate to reach out if you need any further assistance!
Q: How do I contact Customer Service?
A: If you have any questions or concerns, we're here to help! You can get in touch with us in a variety of ways, including by email, chat, or phone support. Our friendly customer service team is available to assist you Monday through Friday from 9:00 AM to 5:30 PM ET.
If you prefer to reach out to us by email, simply send a message to firstname.lastname@example.org, and we'll get back to you as soon as possible to help with any customer service needs you may have.